Privacy policy

Last updated: August 9, 2026

At DesiHomes24, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you use our website, we may collect:

Contact details such as your name, email address, phone number, and billing or shipping address.
Payment information needed to process your orders. Payment details may be handled by our payment providers.
Order information such as products you purchase, return, or add to your cart.
Account information if you create an account with us.
Communication information when you contact our customer support.
Device information such as your browser, device type, IP address, and network information.
Website usage information such as pages you visit and how you interact with our website.

How We Collect Information

We may collect information:

Directly from you when you place an order, create an account, or contact us.
Automatically when you browse or use our website through cookies and similar technologies.
From service providers that help us operate our website and provide our services.
From third parties when necessary to provide our services.

How We Use Your Information

We may use your information to:

Process and deliver your orders.
Process payments and refunds.
Provide customer support.
Manage your account and preferences.
Improve our products, website, and services.
Send order and account-related updates.
Send promotional messages where permitted.
Help prevent fraud and protect our website.
Comply with applicable laws and legal requirements.

How We Share Your Information

We may share your information with trusted service providers when necessary to operate our business, such as:

Payment processors
Shipping and delivery partners
Website and hosting providers
Customer support services
Analytics and marketing services

We may also share information when required by law, to protect our rights, prevent fraud, or as part of a business transaction.

Shopify

Our online store is powered by Shopify, which helps us provide our website and shopping services.

Shopify may collect and process information about your use of our website. You can learn more about how Shopify handles personal information through its privacy policy.

Cookies

We may use cookies and similar technologies to help our website work properly, remember your preferences, understand website usage, and improve your shopping experience.

You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites that we do not operate.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children's Privacy

Our website is not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Security and Retention

We take reasonable steps to protect your personal information. However, no online system can be guaranteed to be completely secure.

We keep personal information only for as long as reasonably necessary to provide our services, complete transactions, meet legal requirements, resolve disputes, and protect our business.

Your Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information.
Request a copy of your information in certain circumstances.
Opt out of promotional communications.

You can contact us to exercise any applicable rights.

Marketing Communications

If you receive promotional emails from us, you can unsubscribe at any time by using the unsubscribe option included in the email.

You may still receive important non-promotional messages, such as order confirmations, shipping updates, or account-related communications.

International Transfers

Your personal information may be processed or stored in countries outside the country where you live. We take appropriate steps to protect your information in accordance with applicable laws.